Swarovski warranty issues?

[Elite]

I dropped one of my Swaros so hard it broke the outdoorsman’s stud in half and scratched both lenses an the focus wheel hit the barrel of the right side every time I tried to adjust the focus - so I used them for three years just fine and finally sent them in - I’m paying for two new lenses (happy to) and they are fixing the rest without a question to “why” .

I guess if you can buy expensive stuff you probably should be able to afford expensive maintenance.

If you are looking for free warranty and replacement for any damage you cause - there’s other brands to look at that may or may not be better .

So I guess if I spend 200k on a truck vs 100k it makes to not have actual warranty? And just be happy to pay extra when it breaks?


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[Elite]

I would be curious to know what’s all being replaced but if they have to replace that entire adjustment system, I could see that being pricier.

Is that 510 USD or CAD?

CAD


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[CorbLand]

CAD


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See, if you all would have just become state 51, you would have saved yourself about 150 bucks man.
*sarcasm

 

[Kyguy]

Not going to lie that I’m pretty annoyed that they are not covering this. I spent a premium on some binoculars which should come with some actual warranty.

They do have actual warranty.... just not free, Warranty means that they'll repair something. It doesn't mean that it's free to have done. They could have just told you to go pound sand and there's nothing that they can do. THAT is no warranty.

 

[ckleeves]

The only times Swaro has charged me on repairs has been when it’s my fault. They seem pretty good on sniffing out whats abuse vs what’s wear. Hinges loosing up, armor “delaminating” (not sure the correct term) eyecup wear, gritty focus wheels etc has always been free. Scratched lenses, collimation issues from being dropped and that sort of thing have been a reasonably price to fix. If you legitimately have never dropped or abused them I would call and plead your case.

 

[Ucsdryder]

It’s baked into every single product companies make. How anyone thinks they are getting a “good deal” out of it is baffling. Literally they could just sell the binos in this example for $500 or $600 and then if yours break you pay an honest fee to fix them- not everyone pays an extra $500 so that company can cover their junk products.


How about a good product for a fair price, and if it is a manufacturing defect they cover it, if it’s something I did- I cover it for a fair price; and not pay the company an extra 40-100% more profit on every single item sold for “free warranty”, and then think that I am getting “a deal” from it.

Paying Swaro to get a lifetime quality optic doesn’t bother me. Paying to fix a bino doesn’t bother me when it is obviously my fault. What bothers me is that the money isn’t getting me a “lifetime” optic. Swaro’s are fragile compared to others. That’s the problem. But that didn’t mean the “insert whatever bino with free replacements” is any more durable- they’re generally not.




It’s a bit wild for me to be on this side of the argument.. but, the reality has to be stated.
Sort of. There is also the reality that all the also-rans are standing on the backs of the “alpha” products and using their design and IP to make “close to”- doesn’t cost nearly as much when you do what every one else has done. Which is fine for most things. But without Swaro, Leica, Zeiss, etc. Asian binos would still be $40 blister pack things.

There is no free lunch- it is a hell of a lot more expensive to develop NL Pures than it is to come out with decent quality 1995 level binos at this point. If everyone just goes “well they’re close enough, Swaro is just being greedy” then there will be no advancements, no legit movement towards better products- it is a race to the bottom. Look at Meopta for an example. Look at Zeiss shutting down their in house optics and moving everything to Asia.

Didn’t you just collaborate with a company that makes optics that are almost as good as alpha, built in an Asian plant along with a bunch of other companies, ie vortex, tweaking 1995 designs to differentiate a bunch of scopes that are almost all the same, most for 1000ish dollars and all with a Triple A warranty just like the rest of them?

 

[BLJ]

Didn’t you just collaborate with a company that makes optics that are almost as good as alpha, built in an Asian plant along with a bunch of other companies, ie vortex, tweaking 1995 designs to differentiate a bunch of scopes that are almost all the same, most for 1000ish dollars and all with a Triple A warranty just like the rest of them?

Uh oh……………

 

[Erict]

Their warranty seems pretty straighforward. I've sent my SLCs in twice and been very pleased with their service, even when one time was my fault when I dropped them from high up in a treestand. Good luck.

 

[Formidilosus]

Didn’t you just collaborate with a company that makes optics that are almost as good as alpha, built in an Asian plant along with a bunch of other companies, ie vortex, tweaking 1995 designs to differentiate a bunch of scopes that are almost all the same, most for 1000ish dollars and all with a Triple A warranty just like the rest of them?

The design is LOW’s alpha design and a 2025 design, and the only scope so far using it. Notice this thread is about binoculars- not scopes. Japan is the alpha in scopes- not Europe. The same is not true of binoculars. So if you want to use that analogy- I worked with the alpha company to make a better alpha scope.

On subject, when i was asked about warranty for the scopes I stated exactly what I’ve said here. “No fault warranties” are BS no matter who they are from. I do understand from a companies perspective why they need to offer that warranty in the current market; however I still don’t agree with it and it would be a lot better if the consumer market saw through the BS and stopped purchasing items because of it. It is a race to the bottom.

 

[JGRaider]

Didn’t you just collaborate with a company that makes optics that are almost as good as alpha, built in an Asian plant along with a bunch of other companies, ie vortex, tweaking 1995 designs to differentiate a bunch of scopes that are almost all the same, most for 1000ish dollars and all with a Triple A warranty just like the rest of them?

It never works like that when the shoe is on the other foot. What's good for the goose is apparently not good for the gander, and I for one am not the least bit surprised.

 

[Carrot Farmer]

That's odd I sent my el range Binos in that were gifted to me because the range finder button fell apart. No question asked they fixed for me with no charge. You might call again and ask. I had a similar situation with leupold range finder that I dropped (off a 30ft cliff) found it and would range properly. They told me they wouldn't cover it under warranty. A little later I talked with a different person and they said they would cover it no problem. Hopefully they will take care of you.

My buddy just sent his EL Range binos in for the exact same thing, first part of January.

Same response, covered under warranty.

Hoping he’ll have back in time for Spring Bear next month


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[repins05]

I have had several warranty claims over the years with swaro. Customer service and warranty has been excellent in regard to my claims. In my experiences, above and beyond. So much so, it is a reason I continue to purchase Swaro Optics. There were questions asked with each claim.

I understand that you are trying to make an assessment of your situation based on others warranty experiences. I do the same. I would try to talk to "someone higher up" if you are not satisfied with the response you received.

In defense of swaro and every other company..... the world is full of consumers lying and trying to get something for nothing. People try to flip flop this view and make it the business is "screwing" the consumer etc. I have seen people convince themselves that it wasn't their fault and it should be covered under warranty.

I hope you can resolve your outcome. If they don't take care of it, you make the decision if you are going to purchase from a different manufacturer because of this. Unfortunately there is a lot of money involved with any purchase of a swaro.