Swarovski warranty issues?

[Elite]

I dropped one of my Swaros so hard it broke the outdoorsman’s stud in half and scratched both lenses an the focus wheel hit the barrel of the right side every time I tried to adjust the focus - so I used them for three years just fine and finally sent them in - I’m paying for two new lenses (happy to) and they are fixing the rest without a question to “why” .

I guess if you can buy expensive stuff you probably should be able to afford expensive maintenance.

If you are looking for free warranty and replacement for any damage you cause - there’s other brands to look at that may or may not be better .

So I guess if I spend 200k on a truck vs 100k it makes to not have actual warranty? And just be happy to pay extra when it breaks?


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[Elite]

I would be curious to know what’s all being replaced but if they have to replace that entire adjustment system, I could see that being pricier.

Is that 510 USD or CAD?

CAD


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[CorbLand]

CAD


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See, if you all would have just become state 51, you would have saved yourself about 150 bucks man.
*sarcasm

 

[Kyguy]

Not going to lie that I’m pretty annoyed that they are not covering this. I spent a premium on some binoculars which should come with some actual warranty.

They do have actual warranty.... just not free, Warranty means that they'll repair something. It doesn't mean that it's free to have done. They could have just told you to go pound sand and there's nothing that they can do. THAT is no warranty.

 

[ckleeves]

The only times Swaro has charged me on repairs has been when it’s my fault. They seem pretty good on sniffing out whats abuse vs what’s wear. Hinges loosing up, armor “delaminating” (not sure the correct term) eyecup wear, gritty focus wheels etc has always been free. Scratched lenses, collimation issues from being dropped and that sort of thing have been a reasonably price to fix. If you legitimately have never dropped or abused them I would call and plead your case.