Swarovski repair time

[MNBowBender]

So far this is my experience with Swaro's service department.

1. Contacted them 5/31/24
- Issue being the armor on my NL Pure's splitting
- immediately received a shipping label

2. I Shipped them on on 6/4/24

3. Received by Swaro on 6/12/24

4. Free repair approved on 6/12/24
- They noted a small scratch on the left objective lens

5. I contacted them on 6/17/24 in regards to the scratched lens.
- Their customer service responded to me within 30 minutes of my call stating it was so insignificant that they couldn't really get a photo of the blemish


I am very impressed with not only their promptness but also the fact that everyone one I have talked to has been exceptionally kind. On a side note, they told me that all NL Pure repairs are now done state side as of this year and that the average turn time is 6-8 weeks. More to come.

 

[Raider4044]

I was told recently by a trusted source that the RF models have to be repaired over seas.

Good to know. Mine just need the armor replaced, so hopefully they can do that here.

 

[Reed104R]

I think armor replacement is often required after disassembly of binoculars. Maybe they have to tear up the armor to get it apart? Makes 'em look brand new! They must continue to manufacture armor for all the discontinued models.