Swarovski Customer Service Continues to Amaze

wapitispokes

Lil-Rokslider
Joined
Jan 31, 2021
Messages
159
Location
PNW / Seattle
After a bino performance issue at the S2H first week of June '26 class, I sent my vintage circa 1995 10x42 SLC's in to Swarovski for a check-up. The bino's were almost completely re-built. Despite the fact that I tend to send them in about every ten years for a check up and they've been brought up to date before and frankly treated gently. These SLC's were an early edition, "pre-HD" glass, and Swaro replaced the objective lenses with new HD items about ten years ago (free) ...now provided the fixes and upgrades listed below. Essentially free. Cost me $50 for expedited service because I need them for an upcoming Yellowstone trip.

BTW, the "issue" that was discovered at the class was an inability to see a rock/boulder on a forested hillside in the shade at a distance of about 450 yards. I borrowed @Formidilosus leica binoculars and "boom" the boulder was clear as day as if it was sitting nearby. That precipitated me sending the bino's in for a check up. It turns out that early edition SLC's used prisms that tended to fog up over "long" periods of time, and mine had done just that, greatly affecting performance in shadows.

@Formidilosus - sorry, not selling them. LOL. But thanks for a great shooting class.

Here is Swarovski's repair summary:

SLC 10x42 Binocular Old S#DA -------- - New S#DA ----------- *** Please note that your serial number has changed as a result of this repair. *** Tech notes: Replaced armor, prisms, internal focus lenses, ocular lenses, focus mechanism, covers, rain guard, & eyecups. Re-alignment as well as an internal & external cleaning. Please note the following were also checked during this repair: Resolution, Focus Uniformity, Diopter Zero Setting, Overrun at Infinity, Close Focus Distance, Alignment, Field of View, Cleanliness of Optics. Leak Test - Nitrogen Fill Subtotal
 
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