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Reading their website it seems like they'll send a quote before fixing anything. The pair in looking at buying has been used and there is major wear on the grips. Is that something they'll fix or is it the lens and internals?They do an excellent job. Worth it if you have time.
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Late fall is the best time to send them in. The birders start waking up in the spring and that's when the wait time extends.That's more palatable. I'll probably send them in after the season,