Sitka phone (live person only)

Joined
Nov 28, 2017
Messages
1,686
Location
Oklahoma
They wont answer the phone for a week,no reply on email on warranty/reto.
I don’t really care how busy they are they need to have customer service,which seems to be lacking most places.
Anyone have a direct number,ive tried all i can find.
 
Joined
Dec 5, 2019
Messages
973
I used their warranty page online. At first they didn’t want to help but a week later they sent me tracking info on a replacement jacket. They’re a big company
 

whaack

WKR
Joined
Dec 17, 2015
Messages
671
Location
Midwest - IL
They wont answer the phone for a week,no reply on email on warranty/reto.
I don’t really care how busy they are they need to have customer service,which seems to be lacking most places.
Anyone have a direct number,ive tried all i can find.

First lite is the same way only way to get a hold of them is via chat. Been trying to return an item for two weeks.

Holidays baby!!


Sent from my iPhone using Tapatalk
 

WCB

WKR
Joined
Jun 12, 2019
Messages
3,250
I used their warranty page online. At first they didn’t want to help but a week later they sent me tracking info on a replacement jacket. They’re a big company
They are a big company in the hunting space....Not big enough where you can't get a phone call from someone. I work in the industry for another big company (not clothing/apparel) and not having a direct line to talk to a human or at least get a call back within a day or so is B.S.
 
Joined
Dec 5, 2019
Messages
973
They are a big company in the hunting space....Not big enough where you can't get a phone call from someone. I work in the industry for another big company (not clothing/apparel) and not having a direct line to talk to a human or at least get a call back within a day or so is B.S.
I agree. I’ve worked in the retail world and it’s not hard to have a human voice to talk to. Using their warranty page online I had the same gentleman from start to finish that helped me.
 

MT_Wyatt

WKR
Joined
Aug 20, 2014
Messages
1,920
Location
Montana
In talking with them, I've always got the impression they actually aren't all the "big" internally. Last time I submitted warranty online I had a live guy call me within 5 minutes. But that was 3-4 years ago, so obviously things could have gone downhill.
 

alecvg

Lil-Rokslider
Joined
Mar 3, 2012
Messages
252
Location
MT
Too bad to hear. I will say I had a warranty question with Kuiu recently. They answered the phone promptly and had a replacement shipped within days.
 

jayhawk

WKR
Joined
Apr 2, 2022
Messages
444
I talked to a guy about a warranty repair and had no problems getting the pants shipped, repaired, and returned. That was a few years ago, however.
 

vorfield

FNG
Joined
Dec 8, 2022
Messages
10
I had to call a couple times until I was able to get in contact with someone. Just gotta be persistent
 
Joined
Aug 26, 2013
Messages
2,228
Location
New Orleans, La.
I called last year with a question on cleaning my Blizzard jacket. I wasn't sure since it had down and synthetic insulation. They answered quickly, and were very helpful.
 
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