I understand Sportsman’s and Sitka having a policy about returns without a receipt.
Other than the honor system though, I wonder how Sitka would ever know if a particular store made an exchange on something like a hat.
Once the product leaves Sitka and I s put into inventory and on the floor of the retail store, how does Sitka know that Sportsman’s is making an exchange?
I have seen where some manufacturers enable customers to view where they can buy a product at a retailer, and the website will allow the customer to see they product’s availability at the store, so maybe that’s what‘s happening here.
Otherwise, how does Sitka know that a retailer allows an exchange without a receipt? The store accounts for, and makes their own adjustments to inventory.
Again, I understand that a retailer can have an agreement with a manufacturer, and obviously - as others have posted - Sportsman’s is trying to prevent customer’s from buying somewhere else or at discount then using their stores to make exchanges.
Regardless, I wouldn’t call Sitka’s customer service substandard.
Other than the honor system though, I wonder how Sitka would ever know if a particular store made an exchange on something like a hat.
Once the product leaves Sitka and I s put into inventory and on the floor of the retail store, how does Sitka know that Sportsman’s is making an exchange?
I have seen where some manufacturers enable customers to view where they can buy a product at a retailer, and the website will allow the customer to see they product’s availability at the store, so maybe that’s what‘s happening here.
Otherwise, how does Sitka know that a retailer allows an exchange without a receipt? The store accounts for, and makes their own adjustments to inventory.
Again, I understand that a retailer can have an agreement with a manufacturer, and obviously - as others have posted - Sportsman’s is trying to prevent customer’s from buying somewhere else or at discount then using their stores to make exchanges.
Regardless, I wouldn’t call Sitka’s customer service substandard.