Sheepfeet insoles narrow instep

[gostovp]

Got my Sheepfeet insoles and the arch profile via the new scanning tech seems right on, but they seem really narrow through the instep area. They don’t even span the entire bottom of my 11.5W Kestrels. See pics of them compared to Schnees stock insole and a Currex I have. There is also a pic of them inserted in the boot. Heel fits in the heel pocket perfect though. Is this normal for SheepFeet?
Btw the orthotic part of the insole does look to be 3d printed now

 

[Samson7x]

Mine via the impression box are wider than that. Can you feel the gap? I suppose it’ll be fine since the heel isn’t shifting but maybe give sheepsfeet a call to inquire?

 

[gostovp]

Yeah I gave them a call and left a message and also sent their customer service a email message. I’m not in love with that narrow fit in the instep area tbh. We will see what they say

 

[gostovp]

To follow up on this I was able to get in touch with their customer service and explained the issue. I sent my old ones back and they remade them for me a bit wider in the instep. The new ones are still slightly narrower than the other insoles I have, but they seem to fill out the bottom of the boot better. The new heel cup is a bit wider but I can still get them to seat in my boots. Overall they seem to be good quality and Im happy that they remade them for me. Not sure what the original issue was… if it was the scanning technology not taking into account my wide feet or what….

 

[chasewild]

Mine were too wide and I sent them back. They fixed them no questions asked. Some of the best customer service I've interacted with in a long time (and a great insole as well).

 

[gostovp]

Mine were too wide and I sent them back. They fixed them no questions asked. Some of the best customer service I've interacted with in a long time (and a great insole as well).

Interesting. Did you get the new 3d printed ones using the foot scanning tech?