I dealt with their customer service one time when my FFT had an overly heavy bolt lift. They sent me a label and had the gun fixed and back to me in 10 days.
I always have to remind myself when dealing with these companies that they deal with idiots on a regular basis. Not everybody is an MOA shooter and people often place blame where they shouldn’t. For example, I had a buddy that his knew rifle wouldnt shoot. He refused to believe that his Leupold Mark 5 could be the problem. He drug that rifle company through the mud, but it ended up being a busted erector in the Mark 5.
If you didn’t send your 300 prc back to have them evaluate it and make it right, that is on you.