Schmidt & Bender Repairs / Warranty / Turret Change

[JohnsIsl]

This is more FYI based on my recent experiences... All warranty repairs, turret changes, etc. now have to go to Germany. Given paperwork, etc. this means months. Their stateside tech (Jerry R.) is no longer with the company and hasn't been for about 9 months. I fear that they aren't interested in replacing him.

I'll spare all the details but I had windage and elevation turrets replaced on a Meta that took about 3 months earlier this year. Windage and elevation failed this past weekend and now I'm looking at likely another 3 months. Very unfortunate.

Historically, I have really liked S&B and own several of their scopes, but this experience is making me question my future purchases if they aren't going to have a tech in the US.

 

[Kimber7man]

I sent a Klassik 6x42 back to have the BDC dial earlier this year and they did in fact send it to Germany for the repair. First time they’ve done that.They sent the scope back in a new box with a rubber bikini cover, that was a nice addition.