I had a lousy experience with them that I'm happy to share to save someone else the trouble. I tried to get a pair of upland boots from them, but ended up giving up. I went to the shop in WI to get measured and to talk to them about what I wanted to order. My instinct to walk should have kicked in when it seemed like I was bothering them. The first pair (after arriving months after when they said) were made without accommodation for the fact that I wanted to wear superfeet in them (I could barely get them on with insoles). I talked to them and they had "no record in their files" of me wanting to wear superfeet in them, of course the fact that the bill indicated it and I was charged an extra charge for the work to accommodate the superfeet reminded them. Anyway, months and months beyond the estimated timeline for the second pair, I finally got them. They fit great with the superfeet, but the boots had the wrong sole. Their remedy was that they would resole the boots for me (GET THIS... Free of charge). This would include leaving some of the incorrect brown sole to resole with the black sole that I ordered. I just about crapped, given the price that a resoled 2-tone pair of boots was even in the realm of acceptable. Anyway, I'm a picky jerk and I sent them back and gave up. I'm sure many others have had great results, but I feel like I gave them plenty of chances.