Rokslide Investigators - what happened? What to do next?

[cornfedkiller]

Sold a tent and 2 poles to another WKR with good feedback... Had an amazon box at my house that was just the right size so I put the tent and the two poles in it and taped it shut.

UPS picked it up Monday.. It went to Des Moines, then Lenexa, KS, then St. Louis, where the box was handed to the buyer (recorded by his ring camera). The buyer opened the box and the only thing in there was 1 pole and some crumpled up packing paper (which I didn't put in the box). I also noticed from his pictures that there was way more tape on the box than my original tape job..

I have no reason to believe the buyer is lying or doing anything shady. He paid me with F&F.

Below are the pictures the buyer sent me.









Anyone ever have anything like this happen??

 

[Reburn]

Sucks.
Its on you to make it right though.
Looks like a refund is in order.
Yes I have had boxes show up not in the condition they were sent in. I have had packages show up in different boxes then shipped. Luckily I have never had any contents disappear.

 

[Dos XX]

Could it have a lot more tape on it because it came open in transit? Was it insured?

If it came open and stuff came out, they could have stuffed something in there and taped it to save what was left in there.

 

[CorbLand]

Refund the money to the buyer.
Waste your time filing a claim with UPS.
Get frustrated and vow to never use them again.

That’s what I had to do over a package that was supposed to be delivered 4 hours from me.

 

[Skerhunter]

Hopefully it was insured - contact the service you (ups store etc.) used to ship. Every package is insured for $100 automatically, so you can at least get that money back.

Refund the buyer.

Some ups employees have sticky fingers and sometimes they trash packages. Sounds like yours was damaged.

 

[dieselchessy]

Amazon boxes are super thin weak cardboard. They are trying to reduce waste/costs. Not a box for shipping things that matter in my opinion.
Thats also not a box style that could be taped well without going overboard.

I think I agree with the others given whats been presented.

 

[fngTony]

Haven’t had it happen but I take pictures geotagged at post office door to show my packing. Guess I’m going to start writing the contents on the inside of the box now too.

 

[Ucsdryder]

Been there done that. Refunded buyer and hashed it out with ups. Got my money back but based off the hours I invested I made about 1.50 per hour. It’s obvious their play is to make it so difficult you give up on the insurance claim.

 

[rodney482]

Refund

100% opened in transit and the carrier attempted to fix it.

 

[cornfedkiller]

Thanks guys. I had already planned on refunding the buyer, I just didn't know what or how this happened (never had this happen before), and I also wasn't sure what the insurance process was like.

 

[cuerro viejo]

Thanks guys. I had already planned on refunding the buyer, I just didn't know what or how this happened (never had this happen before), and I also wasn't sure what the insurance process was like.

I over tape as in box is indestructible with that clear boxing tape. About the only thing you can do.

 

[ChrisA]

Not sure what sort of protection you get with G&S on this one but F&F is strictly forbidden on the other forum I visit.