Bigwood
FNG
Pete’s Pillars customer service…
I ordered the pillar kit and they forgot to include the Devcon. It isn’t a crises as I used some older stuff I had To get the job done. I had paid for the epoxy so I wanted it. I called Pete’s to ask them to send some out. No answer, left voicemail. Called them again, went to voicemail, no response. I ended up sending them 3 additional follow-up emails and finally got a response….”ok, I’ll send you some” well, that was over 2 weeks ago. Sent another email this morning with no response.
Honestly, $10 worth of glue isn’t a big deal but the lack of customer service and communication has been horrible. It doesn’t feel good spending my money with them and they blow me off When they make a mistak. Imagine if it was a more expensive item!
Tomorrow, I will stop payment on the Visa card just out of principle.
buyer beware
I ordered the pillar kit and they forgot to include the Devcon. It isn’t a crises as I used some older stuff I had To get the job done. I had paid for the epoxy so I wanted it. I called Pete’s to ask them to send some out. No answer, left voicemail. Called them again, went to voicemail, no response. I ended up sending them 3 additional follow-up emails and finally got a response….”ok, I’ll send you some” well, that was over 2 weeks ago. Sent another email this morning with no response.
Honestly, $10 worth of glue isn’t a big deal but the lack of customer service and communication has been horrible. It doesn’t feel good spending my money with them and they blow me off When they make a mistak. Imagine if it was a more expensive item!
Tomorrow, I will stop payment on the Visa card just out of principle.
buyer beware
