OnX Tracking no longer working

[fisherman983]

Anyone else have this issue with onx not tracking ?
I've contacted customer several times and they said it's because I have too many tracks/way points.

Anyone else experienced this and have a solution?

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[Harvey_NW]

My experience with OnX has been less than pleasurable as of late. Seems like every other week I have to go in and recheck all my layers, and half of them are moved under a new tab. It has issues loading even connected to wifi, and sometimes it forgets to load my waypoints. The mobile app also doesn't select and highlight the point to point section of trail and pop up details anymore either.

Sorry I don't have a solution to your problem, I only have more issues to add for complexity. Maybe the solution is basemaps..

 

[Ryansven]

Do you have 1500 total points, tracks etc? That is the max you can have with onX per subscription.

 

[fisherman983]

Do you have 1500 total points, tracks etc? That is the max you can have with onX per subscription.

I'm not sure how many, don't think it's nearly that many. But onx support did say some of my track lines were close to 100 miles which was an issue?


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[Ryansven]

From my understanding 1 track equals 1 point of the 1500 so that shouldn’t be the issue of too many points I wouldn’t think.

 

[fisherman983]

Just checked and I only have 308 tracks/way points.. I got a sub to basemap so ill just have to use both unfortunately. Definitely frustrating they can't get it figured out

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[justin davis]

OnX failed to work for me a few times. So I switched to gaia. Works much better and cheaper

 

[A00873975a]

Do you have 1500 total points, tracks etc? That is the max you can have with onX per subscription.

This

 

[A00873975a]

Lol

 

[wapitibob]

Onx is never a problem but I have an iPhone. Onx and Samsung can be problematic.

 

[fisherman983]

Onx is never a problem but I have an iPhone. Onx and Samsung can be problematic.

I do have an android

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[menhaden_man]

I know this is old but damn if mine stopped tracking my trails when hiking. Sounds like I have too many in there - unless anyone has learned differently I'll delete some stuff.

 

[onX Hunt]

I know this is old but damn if mine stopped tracking my trails when hiking. Sounds like I have too many in there - unless anyone has learned differently I'll delete some stuff.

If you can shoot us an email at [email protected], our customer support team can take a look at what is going on and hopefully get everything back up and running for you.

 

[menhaden_man]

If you can shoot us an email at [email protected], our customer support team can take a look at what is going on and hopefully get everything back up and running for you.

Thanks!