Last spring I picked up some new with tags Obsidians from the classifieds here. I wore them on my hunt this year and loved them. Until day 3 that is. After 3 days of wear I noticed some piling and wear in the crotch. I wore them a total of 5 days and they were basically disintegrating.
I reached out to FL for a warranty claim. Initially I thought they were bought from FL as a gift, but when I started looking for the purchase info, I realized I was confusing them with a previous pair. I ended up selling those because they were too big.
Long story short. FL has denied my warranty claim because the pants were not bought directly from them. I just wanted another pair of pants, I wasn't looking for a refund.
I own a good bit of FL gear and have had zero complaints until now. This is kind of making me want to go a different route. I don't necessariy have a problem with them sticking to their policy, despite the obvious issue with these pants, but I do have a problem with the policy. These pants are brand new and for what they cost, I would expect the company to stand behind them more. I am quite disappointed in the quality of the product and the refusal to stand behind it.
With that being said, I'm open to recommendations on a suitable substitute for a good pair of pants used primarily for Sept elk and warm weather whitetail hunting.
I reached out to FL for a warranty claim. Initially I thought they were bought from FL as a gift, but when I started looking for the purchase info, I realized I was confusing them with a previous pair. I ended up selling those because they were too big.
Long story short. FL has denied my warranty claim because the pants were not bought directly from them. I just wanted another pair of pants, I wasn't looking for a refund.
I own a good bit of FL gear and have had zero complaints until now. This is kind of making me want to go a different route. I don't necessariy have a problem with them sticking to their policy, despite the obvious issue with these pants, but I do have a problem with the policy. These pants are brand new and for what they cost, I would expect the company to stand behind them more. I am quite disappointed in the quality of the product and the refusal to stand behind it.
With that being said, I'm open to recommendations on a suitable substitute for a good pair of pants used primarily for Sept elk and warm weather whitetail hunting.