hunt1up
WKR
So the other day I traded my Chevy 1500 with 113,000 miles. I am historically a used car buyer, but the last couple have been new since trade values were generous and I know where the vehicle has been. I found another similar spec'd Chevy at the dealer in town, haggled some, and made the switch. I drove it 1/2 mile to my house and was looking it over. Right away I notice paint chips. Two small ones in the edge of the hood and one on the front fender, about 3/4" long. Someone had done a half baked job of brushing some touch up paint on it.
I was not impressed, so the next morning I text the sales manager. He quickly agreed that a new truck shouldn't have defects and they will make it right. They offered to have their "Ford Factory Certified" body shop(they own both brand dealerships) repaint it. I'm assuming that'll require a painted hood and a painted fender. While I appreciate the willingness to fix it without question, it's not sitting right with me.
Friends say to demand a replacement truck. They'd certainly have to go find one as they don't have another like it. I explained to the manager that the RIGHT fix is for them to find me a replacement. He said, "Let us make an attempt to paint it and if you don't like the work we will work with you." Whatever that means, a discount? A replacement? I told him I'd like to think on it a little more.
So, what say you?
Leave it as-is, perhaps ask for some money off? Let them paint it, hope it looks fine, and go on my way? Be respectful and firm and demand they take it back?
I know it's a first world problem and it's not going to change the functionality of the vehicle. I know I'll add my own scratches and things over time. But I'd never pay full price for something with defects or repair, and they'd never be able to sell something at full price in that situation. I'm torn on how to move forward.
I was not impressed, so the next morning I text the sales manager. He quickly agreed that a new truck shouldn't have defects and they will make it right. They offered to have their "Ford Factory Certified" body shop(they own both brand dealerships) repaint it. I'm assuming that'll require a painted hood and a painted fender. While I appreciate the willingness to fix it without question, it's not sitting right with me.
Friends say to demand a replacement truck. They'd certainly have to go find one as they don't have another like it. I explained to the manager that the RIGHT fix is for them to find me a replacement. He said, "Let us make an attempt to paint it and if you don't like the work we will work with you." Whatever that means, a discount? A replacement? I told him I'd like to think on it a little more.
So, what say you?
Leave it as-is, perhaps ask for some money off? Let them paint it, hope it looks fine, and go on my way? Be respectful and firm and demand they take it back?
I know it's a first world problem and it's not going to change the functionality of the vehicle. I know I'll add my own scratches and things over time. But I'd never pay full price for something with defects or repair, and they'd never be able to sell something at full price in that situation. I'm torn on how to move forward.
undetectable. That will hopefully get it into the hands of a the top techs and a good refinish job will actually be better (more durable) than the bare bones factory paint.
