doncarpenter
WKR
I thought I would share an experience I had today with Mystery Ranch. I had originally ordered the Big Sky with removable stick-it. I wanted a pack that could be something like an EDC pack plus pull double duty as a daypack for hunting. When it got delivered yesterday I started playing around and putting the stick-it on. Two of the snaps on the stick-it broke immediately, which was a little disappointing. So I started loading the bag up and walking around. I threw a 50 lbs bag of salt in it. The weight felt ok but I could tell I was pushing the limit of the pack. As i was messing around, I
it kind of dawned on me that I didn't really need another daypack and I really wanted a load hauler. The Big Sky is a nice bag and I would have kept it if I could afford it plus a load hauler.
I called MR this morning to discuss the issues. The gentleman I talked to was very helpful and apologized for the stick-it. Then we talked about to pack and decided that the G2 Metcalf would meet my needs. So I ordered the kit and MR offered to pick up the shipping for both the Metcalf and the return of the Big Sky (both of which i was not expecting) considering the stick-it issue. Good customer service goes a long way with me and I was pleasantly surprised because they had no reason go above and beyond since this was my first MR purchase.
I also inquired about the new frame and they said the hunting specific NICE frame was in development and being prototyped but still more than a year out.
it kind of dawned on me that I didn't really need another daypack and I really wanted a load hauler. The Big Sky is a nice bag and I would have kept it if I could afford it plus a load hauler.
I called MR this morning to discuss the issues. The gentleman I talked to was very helpful and apologized for the stick-it. Then we talked about to pack and decided that the G2 Metcalf would meet my needs. So I ordered the kit and MR offered to pick up the shipping for both the Metcalf and the return of the Big Sky (both of which i was not expecting) considering the stick-it issue. Good customer service goes a long way with me and I was pleasantly surprised because they had no reason go above and beyond since this was my first MR purchase.
I also inquired about the new frame and they said the hunting specific NICE frame was in development and being prototyped but still more than a year out.
