My second Seekins rifle that has issues

Glen Seekins (owner) has a Facebook account. He has always responded to me within an hour both times I reached out to him. He is top shelf. I would suggest anyone to go that route. I would also suggest to approach with kindness. It goes a long way with kind people.
 
Durable Gun said:
Glen Seekins (owner) has a Facebook account. He has always responded to me within an hour both times I reached out to him. He is top shelf. I would suggest anyone to go that route. I would also suggest to approach with kindness. It goes a long way with kind people.
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I do not have Facebook so I cannot contact him that way. I plan on being nice. I’m not angry. I’m frustrated.
 
Not returning phone calls is not acceptable. Period. If you aren't going to return phone calls and you want everything to be email or social media, then don't have a phone number. If you have a phone number answer the damn thing, or at least return calls, promplty. No excuse.

I have stopped doing business with a number of companies because of this.
 
thinhorn_AK said:
Seekens is the Vortex of rifles now....
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I have had the best customer service with Vortex. They answered the phone. They called me back later to see if I was satisfied. I’ve emailed with questions and always received same day replies. I have never had an issue with a Vortex scope but I had an issue with a set of their rings. New rings were at my house in three days.
 
I’ve only heard of a few issues with Seekins rifle, as in less than a dozen over the past 2 years. Are they at the Scythe suppressor level?
 
RWT said:
I’ve only heard of a few issues with Seekins rifle, as in less than a dozen over the past 2 years. Are they at the Scythe suppressor level?
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I don't think so. I think they revamped their entire line, huge changes, while also scaling up production to get more guns out there. Seems like there have been some hiccups along the way but I haven't heard of anyone not get taken care of eventually. I just think they are swamped and it'll smooth out.
 
Out of my 2 friend and myself, we are 5 for 5 on rifles that just plain shoot. These have been the PH2, so can’t comment on the newer production.

This is one of the worst weeks (Shot Show) to try to contact people with firearms related issues.
 
thinhorn_AK said:
Seekens is the Vortex of rifles now....
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Definitely not. Three PH3s/Element M3s in my circle.. All three function flawlessly, and outshoot any Tikka in our circle out of the box. And I’m a Tikka guy generally so I don’t say that lightly. The recent Seekins are about as good of value out there.

Perhaps we are outliers but I don’t think so. Glen posted on the Seekins Facebook page reflecting on year end metrics and 2026 goals around new years. He posted some stats around warranty rates. I can’t remember the specifics but the warranty rate moved materially lower moving from the PH2 / M2 to the PH3 / M3
 
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