Mercari = Bad Business

[elkduds]

Never again will I do biz w Mercari. I bought a jacket from seller JenniferK. She posted a fraudulent picture of the item. Her ad copy was a flagrant misrepresentation of a poly-filled jacket as "800 fill power down." The second the jacket arrived I notified JenniferK and Mercari customer service of the problem and request for return/refund. Seller never responded. Mercari disregarded its stated return policy and denied my claim, after I sent them the original ad and pics of the jacket labels proving the ad was a lie and the seller was a fraud.

I paid w Paypal (kudos), who honored my claim for return/refund after I sent jacket to Mercari's Palo Alto CA address. PP refunded my original payment after telling me Mercari never responded to their request for info. I still took the hit for return shipping.

Mercari will not allow me to leave feedback for JenniferK. No wonder she has only 1 bad review out of over 400 transactions. Thus endeth my first and last Mercari transaction. I'm CCing this feedback to my personal and business emailboxes and suggest you do likewise.

 

[TraderMike]

Thanks for sharing this...

 

[robby denning]

Dang elkduds, sorry to hear that.


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[dtrkyman]

Never heard of it, guess I will stay clear!

 

[5MilesBack]

Yep, never heard of Mercari. It sounds like a drink. I'll take a Mercari on the rocks, please.

 

[tdhanses]

Another never heard of it, is it a new eBay?

 

[Bubblehide]

Do a Yelp review of both

 

[timmymac24]

commercials make it look so great...of course

 

[BFR]

That’s a shame elkduds. My experience has been nothing but positive over numerous purchases and sales. Have had one problem with a purchase and Mercari had handled it quickly and seller paid for return shipping. Been stung on eBay a few times with items not being what was advertised or pictured and eBay was no help, PayPal was the difference there too.