Meopta customer service

[Jharm]

I just wanted to share my experience with meopta. Trying to get a decent level of customer service out of them was less than ideal. here is the first email exchange:



I found this unacceptable due to the cost of the spotter and complained about it. After some back and forth I learned meopta no longer has a division in the US so everything has to be shipped to or from the Czech Republic leading to high shipping costs. A $3 dollar eyecup had a $35 shipping charge and a process that seemed like a pain:



I complained some more and mentioned posting negative reviews and the customer service lady offered to send me the eye cup for free. I thought about it and asked if i could ship the spotter to them for a cleaning and inspection. I was told i could but the costs would start at $500. The whole experience rubbed me the wrong way and I decided they can keep the eyecup and i would not be sending them the spotter.

Ive had far better customer service experiences with both Vortex and Leupold on far less expensive glass. If i had a do over i would have went swaro, leica, or zeiss as the meopta was within $500 of them.

i would not consider purchasing meopta optics again, especially since there is no support here in the US.

 

[Kyguy]

I'll preface this by saying this is absolutely not directed at you personally. On several forums there have been several posts about Meopta, Zeiss, and others that are similar to this.

The moral of the story is, if you want Leupold, Vortex, and Burris levels of service and replacement, those are the products you need to buy.

For some reason those three are never good enough for people, until they need service on something.

For some reason, especially with optics, people are under the impression that every company should offer free replacement and/or free service. I deal with this ALL the time in the furniture industry. I mean ALL THE TIME, all day everyday every week, every year.

People should take the time to research the warranty, service, and exclusions before purchasing a product.

 

[5MilesBack]

How can they ship you a $2 rubber eyepiece cover when the lady said they don't have those anymore??

 

[Hnthrdr]

There is a company based in California that specializes in high end optic servicing, trying to remember their name, but I was considering getting a meopta serviced by them, they were quick with a response when I emailed them, if I can remember I’ll post their info.

 

[Trial153]

Seemed like you sorted through it, got to point were your were going the get your eye piece then shifted the goal post to send the whole thing back in and when you didn't like the price....well now it rubbed you the wrong way. got it

 

[Jharm]

Seemed like you sorted through it, got to point were your were going the get your eye piece then shifted the goal post to send the whole thing back in and when you didn't like the price....well now it rubbed you the wrong way. got it

I realize i only punished myself. The problem i had was that initially the lady said they were not available and i had to push to get responses or help. If she would have stated the process on the first email I would've been mostly fine with it and purchased the part.

I hoping to shine some light on the process with meopta and to let people know they dont have direct support here in the US.

 

[Jharm]

There is a company based in California that specializes in high end optic servicing, trying to remember their name, but I was considering getting a meopta serviced by them, they were quick with a response when I emailed them, if I can remember I’ll post their info.

Thank you, I appreciate the info

 

[Steve300xcw]

Seemed like you sorted through it, got to point were your were going the get your eye piece then shifted the goal post to send the whole thing back in and when you didn't like the price....well now it rubbed you the wrong way. got it

Thats how I read it.

 

[dchum]

Ya, should have gone swaro.

Thats annoying. Weird she didn’t give you the option of shipping in over first. Just “no we don’t have that”