I have an older rifle scope from maven and love it and their warranty. Shoot I broke my spotter in half and they gave me a new one when I went into their shop no questions asked. I was just curious if anyone has had bad experience ever with them?
I've had a set of their C series binos and a spotter for about 4 years. For the price point, I'm very pleased with them. As for their customer service, I can't say because I haven't had a reason to test it out.
I had one experience with a warranty. My fault entirely. They were awesome and communicated really well through the process. Even loaned me another bino while mine was being fixed.