LongRifles Inc, slow service

[HouseCL]

I certainly did not intend for this thread to be a forum centered around debate of the merits of email vs phone communication

 

[BrBa]

I've used LRI twice within the past couple years for Tikka semi custom builds. First one took about 2.5 months. I sent them the action, stock and a Bartlein barrel to cut/chamber/thread and minor stock inletting. 2nd one took about 5 months. I sent the same stock with a different action, and used their barrel supplier (K&P) to cut/chamber/thread two identical barrels to my specs. Not cheap but I'm satisfied with the work, amd wouldn't hesitate to go that route again.

 

[LRI_Chad]

(copied/pasted from another post on this forum)

OP

I own LRI. My apologies for us not being able to catch your call. It's been a 20-year struggle managing the balance between communication vs processing work on the floor.

Every staff member has a phone in their department and they do their best to catch calls coming in. Temper this by knowing that if they are running a machine, their focus has to be on the job. That is a rigid policy of mine. No sales or tech call is worth a trip to an emergency room, the cost of repairing a crashed CNC machine, and/or ruining someone's property.

605.490.8241 is my personal cell. If you'd still like to talk, I'll do my best to catch your call.

All the best,

C.