Leupold warranty issues

[AndrewEatsTags]

Anyone had issues with Leupold warranty lately? I sent a scope back that had one of the turrets fall off a month ago and they have yet to even confirm they’ve received it. I’ve reached out twice already without any useful response (other than it takes them 8 business days to sort mail).

 

[Steve300xcw]

The turret fell off?

 

[AndrewEatsTags]

Yep, it’s a few year old VX3 3.5-10 I had on a secondary deer rifle and the elevation turret came off. This one barely sees any use, so not sure how anything happened to it in the first place.

 

[Steve300xcw]

This would be a good time to post pics of your turretless scope

 

[Outdoor365]

Never had any issues with Leupold!! Just recently reached out to Leupold with bino straps issued….they replaced it with no question ask.

 

[Macintosh]

It’s been a couple years since I had to send a scope in to leupold but I don't believe they ever notified me that theyd recieved a scope back. If I recall correctly I had to make an online account and enter the return info there and print off a form to ship with the scope—I got an auto-generated email when I filed the return thru their portal. Then I recieved a return-shipping notification from UPS via email after they sent it back, and I just received a new or repaired scope back that included a printoff of what they did. But no actual contact from leupold.

 

[Kyguy]

I've just sent in a Redfield Revenge a few weeks ago. I mailed it on 1/29, it got there on 2/6. They emailed me on 2/11 saying it was received and warranty service is expected to be completed in approximately 8 weeks.

 

[Kyguy]

Anyone had issues with Leupold warranty lately? I sent a scope back that had one of the turrets fall off a month ago and they have yet to even confirm they’ve received it. I’ve reached out twice already without any useful response (other than it takes them 8 business days to sort mail).

Did you send it in without an RMA?

 

[AndrewEatsTags]

I followed their RMA process (it went out Jan 26th) and reached out to their customer service, but it’s been long enough that I was wondering how long it normally takes or if they are backed up currently. Figured I’d check if anyone else is in the same boat.

 

[Kyguy]

They're ALWAYS backed up. LOL. Especially after hunting season.

 

[AndrewEatsTags]

Makes sense, I’d really just like to know that USPS didn’t lose it.

 

[jfk69]

Yep, it’s a few year old VX3 3.5-10 I had on a secondary deer rifle and the elevation turret came off. This one barely sees any use, so not sure how anything happened to it in the first place.

It’s a Leupold. It’s what they do lol.

 

[Kyguy]

Makes sense, I’d really just like to know that USPS didn’t lose it.

check the tracking?

 

[SDHNTR]

check the tracking?

On the scope too!

 

[Grassymike]

Sent in a Gold ring 12-40 spotter a couple years ago. They replaced the whole focus end of the scope and I got it back about 1.5 months after sending it in. They sent me one Emaial because I live in Alberta and sent it to the Canadian repair center. They shipped it to Oregon as they only repair the Gold Ring spotters there.

 

[AndrewEatsTags]

For anyone who's intersted, I ended up getting a response from Leupold's customer service today (maybe they have a bot crawling rokslide). When I created the RMA, looks like it filled autopopulated my work email instead of my personal, so the automated notification for it being received ended up in spam.

I sent it out Jan 26th and he said it moved to "Service Initiated" on Feb 5th. I'll try to remember to come back and update this when I receive it back for anyone wants to know actual timing on turn around.