Kuiu warranty

[JPhunt]

Ok not going to bash Kuiu Over the last couple years Kuiu is having a company repair items instead of replacing the item. Is this standard now for other companies or is it just Kuiu. I’m not against fixing an item but it takes a long time

 

[Bwhntr]

What was damaged and how did it get damaged? I think that would be my question first.

They’re probably going to do what’s cheapest for them.

 

[alecvg]

I know with rain gear they have been doing that for years. I had a brand new pair of gators fall apart last year, they sent me a new pair no questions asked.

 

[colby12]

Can’t say anything about clothing repairs but I had a damaged frame/suspension a few years ago. They sent a brand, updated, frame and suspension with really no questions. Only thing I had to prove was the original owner. Took about a week for the whole process from contact to me having the new one.

 

[ianpadron]

Pretty common in the outdoor rec space. Repairs are top notch from Rugged Stitching and turnaround is plenty quick, how long you been waitin? I send my stuff in end of season and have it back in 4-6 weeks good as new

 

[JPhunt]

The last time I had a damaged coat was 2-3 years ago. They just replaced it. I

 

[LeftyWilbury]

haven't had a damaged item i had to return but when I called them asking the best way to repair my new tent that i put a hole in they said, "we recommend the NoSo patches, what's your address, we'll mail one out."
they sell them for $9 +shipping.
an item went on sale a week after i bought it. refunded me the difference when i called.
im happy with my customer service experiences with them.

 

[Bearwhisky]

Sitka has repaired items of mine. Was sewn very professionally and is as good is as new. Wasnt really a warranty issue though. I ripped a jacket on a fence, and told them that. Offered to pay and they did it for free.


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[jayhawk]

I ripped a hole in the seat of some Sitka pants (my fault and not covered under warranty). I sent it to them and they patched them free of charge. Great experience and I’ve done business with them ever since.