I am also "waiting on fulfilment". I ordered the Icon Pro 1850 full kit, sidebags and gun holder a few weeks ago - partially to spite all of the Kuiu haters here and partially to support a smaller(?) company vs. the big box/corporations. The day after I received my order the packs went on sale for 30% off, I called the Kuiu CS and asked if they could credit my account for approx $124 or would I have to return my order and place the same order that day to receive the 30% discount. The CS rep said they couldn't credit my account and said to return my original order and reorder that day; which is what I did - now 3 weeks later my account is still waiting on fulfilment??? According to their website, the pack was in stock until their big 4 day sale. I called the CS a week after I reordered the pack and was told it may take 3 to 5 days to fulfill the order - as the larger items take more time to get ready to ship. My original order was at my doorstep 3 days after I placed it. I was/am hoping you Kuiu haters were incorrect about the CS. BTW, I did order the guide jacket on my first go around and am really enjoying it.