Kudos to Kuiu

[Dean757]

I bought their Base Camp Insulated snap shirt last year. I used it once on a camping trip and really liked it. I got it in XL but it's a bit fitted to layer so I went to look at getting an XXL. I haven't worn it since that trip maybe 8mos ago. Went to try it on and saw a snap base had pulled out from one of the snaps. I figured let me try the warranty process to get it fixed. I submitted the form along with the required photos. 2 business days later I got an email stating I received store credit for the full purchase price! I got it on sale for $110 but that's a nice credit to use towards an XXL one or something else if they have a Presidents Day sale. The no hassle warranty claim gives me the warm fuzzies about getting more stuff from them. Thought this would be a good place to share my positive experience with Kuiu.

 

[JJ1179]

I’ve warrantied two items through them as well, and both times had great customer service.

 

[Bowhunter50]

I warrantied one item through them as well and had exceptional customer service. Part of the reason I keep going back to them

 

[Wolfshead]

I agree exceptional customer service!
I was looking to buy an additional compression strap, for a pack I have.
I told them about my search, and that I didn’t see any available on their website.
They took my name and address and sent me two at no cost.

 

[Daubsnu1]

Kuiu's customer service has been great! I placed a large order...needed some different colors and sizes, e-mailed customer service. They quickly set up a new order and sent an email with a link. Very convenient.

Ten + years ago I got one of their backpack systems. A few years later noticed they changed the design...I was looking at a larger pack to go with my frame....e-mailed customer service with a few questions. They offered to send me a conversion kit free of charge if I got a new pack so it would fit my existing frame.