Kryptek:
As mentioned, I have seen a thread or two where people are frustrated with things being backordered from Kryptek. With that, I posted a thread a couple weeks ago since the Koldo jacket I wanted was listed on the web store as in stock. Just to be sure I contacted Kryptek and received a reply from a gentleman at Powertex Group. I am guessing this is Kryptek's distributor. Anyway, I don't name this gentleman because I don't believe he was intentionally being misleading so I don't think he deserves any negative feedback.
In my inquiry to Kryptek, I asked if the Koldo jacket was truly in stock and what their turnaround time would be since (at that time) I would be leaving for Alaska in just over two weeks. I was told "It is in stock, there are only 2 Left and it will ship ups within 24 to 48 hours and take 2 days". Great! The order was placed within a day and it still appeared in stock on the web store. Well, 48 hours came and went and my order status on the site never changed from "Waiting to Ship". So, I just figured there were some minor delays but no big deal as it was still a good week and a half until I left.
Finally, a week later, I send them another email asking for an update. I receive a reply back of "My name is Nicholas Fennel and I will be handling Kryptek from here on out. I checked on your order and unfortunately it is still on backorder. We are looking to receive goods on Monday and have them checked in by Tuesday. I will do everything I can to expedite your order so it reaches you in time. Please let me know if you have any further concerns." Huh? Never once was I notified that it was on backorder and I was told it was in stock and ready to ship. That was the whole point of my first contact. Obviously, up to this point I was a little frustrated. I understand the challenges of smaller companies as I work in one. However, as a customer, I expect to be treated with respect and honesty. Just tell me it is backordered and we can work something out. That seems to be a good chunk of frustrations I read in other threads as well.
So, enough with the negative. Yesterday (Wednesday) I checked in with Nicholas again as I still had not seen a shipping notification and I leave this Sunday. Nick was great and took my number to check on the order. He called me back within a few minutes and confirmed that the jacket was shipping yesterday with a two day delivery so it would be at my door by COB on Friday. Fantastic! That is all I needed to know. So, thanks to Nicholas for prompt service and quality communication. Please pass along positive feedback to him if you can.