Kowa optic support

[JMM1990]

I recently purchased a Kowa TSN 773 spotting scope here on rokslide classifieds and I would like to verify the serial number to make sure it is legit. ( I know I should have done this prior to buying but since they discontinued the 773 I didnt want to pass it up. ) I'm having trouble getting in contact with someone at Kowa, I've called a dozen times and left multiple messages but cant seem to get a response back. Does anyone possibly have a inside contact at Kowa that can help verify the serial number?

 

[sportsmans challenge]

Ask for Paul Kardos he is solid, if he can't help you I am sure most others there can, I have always had great help with them whenever I have had to call.

 

[HornPorn]

Why wouldn't they be legit? Is making fakes of Kowa spotting scopes a lucrative business?

 

[Pronghunter]

The spotter is legit. There’s no knock offs. And Kowa has EXCEPTIONAL customer service.

 

[Pronghunter]

(800) 966-5692
They answer everytime.

 

[JMM1990]

Why wouldn't they be legit? Is making fakes of Kowa spotting scopes a lucrative business?

 

[JMM1990]

I’ve heard stories of people purchasing name brand spotters off the internet and getting knock offs. I can’t say I’ve heard it happen with a Kowa but I figure verifying the serial number is just a way to be sure.

 

[twall13]

The spotter is legit. There’s no knock offs. And Kowa has EXCEPTIONAL customer service.

I wouldn't call my experience with Kowa customer service "EXCEPTIONAL". It was adequate, and I do believe they stand behind their products, but it wasn't always easy to get ahold of someone and I didn't always know what was going on. In the end, my scope was repaired, it just took a bit to get the process going and I had no idea where it was in the process until the day it unexpectedly showed back up at my house.

That said, I own two Kowa scopes and don't intend to sell either one. Great glass.

Sent from my Pixel 6 using Tapatalk

 

[Turkeygetpwnd38]

I wouldn't call my experience with Kowa customer service "EXCEPTIONAL". It was adequate, and I do believe they stand behind their products, but it wasn't always easy to get ahold of someone and I didn't always know what was going on. In the end, my scope was repaired, it just took a bit to get the process going and I had no idea where it was in the process until the day it unexpectedly showed back up at my house.

That said, I own two Kowa scopes and don't intend to sell either one. Great glass.

Sent from my Pixel 6 using Tapatalk

This has been my experience as well. I’ve had two very minor things I’ve needed replacement parts for. I emailed, had no idea if they received it or not, no response, but received the parts in my mailbox one day in a semi timely fashion.

 

[Pronghunter]

I wouldn't call my experience with Kowa customer service "EXCEPTIONAL". It was adequate, and I do believe they stand behind their products, but it wasn't always easy to get ahold of someone and I didn't always know what was going on. In the end, my scope was repaired, it just took a bit to get the process going and I had no idea where it was in the process until the day it unexpectedly showed back up at my house.

That said, I own two Kowa scopes and don't intend to sell either one. Great glass.

Sent from my Pixel 6 using Tapatalk

This has been my experience as well. I’ve had two very minor things I’ve needed replacement parts for. I emailed, had no idea if they received it or not, no response, but received the parts in my mailbox one day in a semi timely fashion.

How long ago was this? I’m guessing not within the last 3-4 years.

 

[twall13]

Mine was about a year ago. I will say I think I got a better response when I called than with emails.

Sent from my Pixel 6 using Tapatalk

 

[gelton]

Following this thread as I am considering a Kowa and details on their customer service are slim to none....perhaps @Mark at EXO or someone from Sand's archery can chime in...(if it weren't for them I probably wouldn't be considering Kowa in the first place).

 

[Mark at EXO]

Following this thread as I am considering a Kowa and details on their customer service are slim to none....perhaps @Mark at EXO or someone from Sand's archery can chime in...(if it weren't for them I probably wouldn't be considering Kowa in the first place).

I don't work on the S&S side at all, so I don't deal with Kowa customer service directly. I am sure that @S&S Archery (Rob) would have great information for you. Give him a shout directly: (208) 495-4222