Kifaru Warranty Not What It Used To Be

[Steve300xcw]

$1 per minute? Repair guy stopping the clock when he goes to take a dump or no? Man have they fallen.

$60/hr is pretty cheap. Really cheap... Charging just the time they have in something vs just a flat out rate that would cover worst case scenario doesnt sound bad.

 

[fngTony]

Was that including a zipper and return shipping? You can get a cheap zipper for $3 but I bet what they use is $10 or more.

 

[Scrappy]

Broken zipper is wear and tear? Is that standard for packs?

Badlands will replace after blown zipper. I have no idea on how they can afford it due to everything they make the zippers fail. Sad kifaru has dropped below badlands on warranty.

 

[Eship]

I guess if the warranty sucks anyway, might as well just buy used Kifaru. To me, the only benefit of buying new is that you still get the warranty.

 

[Bcoonce117]

Badlands will replace after blown zipper. I have no idea on how they can afford it due to everything they make the zippers fail. Sad kifaru has dropped below badlands on warranty.

I have a friend that had a heavily used 10+ year old badlands pack, ripped and a broken zipper. Sent it in and fixed for free. He ended up buying badlands bino harness for one of his kids, 2 more packs for his kids, and got my brother to buy one pack just based on them still standing behind their product. So they definitely made their money back from that one repair

 

[renagde]

I guess if the warranty sucks anyway, might as well just buy used Kifaru. To me, the only benefit of buying new is that you still get the warranty.

I'm not sure that we know what a response looks like for a product that was purchased directly from them recently. But it is pretty telling that there is a thread like this and no response from them. In years past, Frank or Aron would have chimed in to give them a call that they'll take care of the issue.

 

[Trial153]

Companys pigeonholed themselves with these life time warranties on products thats shouldn't have a life time warranty.
You end up with situations like this that come down to two choices, both of which pass the warranty costs to the customers. A) you have reasonable warranty against defects and any repairs from use get paid by the owner of the product if they use the service. Or B) you bake huge margins into every product and everyone pays for warranty ( use repairs) no matter if they use it or not. Think fly rods, cheap overseas packs, optics ect.
pick you poison, you can't have you cake and eat it to. Those ships have sailed

 

[Jake Larsen]

Companys pigeonholed themselves with these life time warranties on products thats shouldn't have a life time warranty.
You end up with situations like this that come down to two choices, both of which pass the warranty costs to the customers. A) you have reasonable warranty against defects and any repairs from use get paid by the owner of the product if they use the service. Or B) you bake huge margins into every product and everyone pays for warranty ( use repairs) no matter if they use it or not. Think fly rods, cheap overseas packs, optics ect.
pick you poison, you can't have you cake and eat it to. Those ships have sailed

This is a very logical take

However it’s also definitely true that Aron and Frank used to be all over posts like this, and Roksliders got their stuff taken care of. Seems likely we were only a portion of the market, so it would make sense from a reputation standpoint to go above and beyond to help us out when there were issues.

Idk where I stand on it yet. I haven’t had any major product failures or need to repair for a few years. They still make an incredible product. There’s no other company that does things any differently. I know some of the guys there, and they’re good dudes.


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