Kifaru Customer Service

[Headhunter]

Going on an elk hunt and decided to bite the bullet and order one based on numerous searches looking for the best pack for backcountry hunting and packing meat out. I already have a few MR’s, but had internal frames which concerned me for packing my harvest out in the mountains.

Have to say so far Kifaru has been fantastic... I not only emailed them with specific questions but I called too. Alex listened intensely and offered great suggestions.

I ended up ordering...
Duplex Lite Frame
Reckoning bag
and other assorted pouches, etc.

Looking forward to receiving it and putting it to work.

 

[deerhunter628]

I posted a question on this forum once and Aron Snyder gave me his number and took a call late in the evening. They have great customer service.

 

[N2TRKYS]

I posted a question on this forum once and Aron Snyder gave me his number and took a call late in the evening. They have great customer service.

He did the same for me, as well. Good folks.

 

[Jebuwh]

I emailed them and messaged Aron on insta with all kinds of dumb questions. They get back super fast and have answered every question and concern I've ever had. They are awesome and make some of the best gear you could ever want.

 

[KC34]

I emailed Aron once concerning an issue with the my frame. An issue that I was the cause of the problem. He called me and answered my questions and got my issue corrected very quickly, even though I caused the problem. Customer service is top of the line.

 

[Gagster7]

Aron did the same to me when I sent him a message about what pack to buy for my first pack, he sent me his cell number and took my call on a Sunday morning

 

[Bgoode11]

Hands down the best customer service out there!


Sent from my iPhone using Tapatalk

 

[HookUp]

Great setup! I love my Reckoning! I ran into Aron at a show and he promptly adjusted my pack which was full of stuff I had bought and he said I had a couple adjustments off.

 

[justin davis]

Best customer service I’ve ever dealt with. Despite the great gear, good customer service speaks volumes of a company. I’m a kifaru customer for life.

 

[Marble]

I agree. My expereince with then was great.

 

[fordcappy]

I agree. My expereince with then was great.

Same here. I’m on 5 packs directly from Kifaru, always ready to help.

 

[Brian Fahs]

Nothing but positive experiences for me with Kifaru.

 

[Trial153]

All good here.

 

[zacattack]

Yep they have always been super helpful when I’ve had questions and are quick to respond

 

[208bowhunter]

I haven't found another company, where you can send a message pretty much anytime of the day or night and usually get a response quickly. The people are top notch in support and produce a great line of products.

 

[carsonkeys]

To echo the other 10+ folks that have already chimed in, I too have had excellent customer service w/ Kifaru.

 

[fordcappy]

I purchased an X-ray from the USN forum, the stays were not correct for my height, I called customer service and asked about purchasing new stays, they told me to mail the old ones in and they sent me new stays bent to my height.

 

[Bluegrassvw]

Aron responds quick to PM's on Instagram. Awesome to have that direct link.

 

[Shraggs]

Best customer service I’ve ever dealt with. Despite the great gear, customer service speaks columns of a company. I’m a customer for life.

I also echo this! I had an issue - that Aron absolutely took care of, plus answering out of blue texts/questions. I have had many dumb questions over the years And the staff has been so helpful too! So it’s their culture.

Home goods, cars, and service industries I deal with daily- none have the sustained customer service I’ve personally experienced at kifaru.

John