Updating for informational purposes.
Christensen confirmed via email that my rifle was received on December 10, 2024. The email stated that repairs and services were averaging 4-6 weeks depending on the type of services required. The end of that time frame would have marked January 21st. As the holidays fell within that span of time, I waited until January 30th to reach out requesting a status update.
I have followed up on January 30th, the week of February 3rd, and the week of February 10th. Although the customer service representatives are polite and kind, no one has been able to provide me with a status update. I was first told that the gun smiths took longer than expected to inspect my rifle due to the holidays, but that a written update would be provided via email. After a week without an email, I called again and was told that they could not tell me whether or not the rifle had been inspected or if it needed repair or service. Again, I was told that the customer service rep would email the gun smiths and provide me with a written update.
I have yet to receive an update on the status of my rifle. Christensen has been in possession of my rifle for 75 days and going on 11 weeks.