Is This Something New?

[Buckman]

I picked up a Swaro SCL bino a week ago from Cabelas. There was a catch in the focus wheel so they sold them to me at a reduced price. Send them in to Swaro C/S, got a e mail today and they want copy of receipt. Is this normal? I have a pair of EL's from 5 years ago and have no receipt anymore, does that mean no warranty? WTH

 

[JNDEER]

don't know, mine are too new and have not had any warranty work........did you fill out the warranty information online?

 

[Buckman]

No I did not fill out anything, brought them home and sent them in the next day.

 

[dotman]

Not sure if it is common but I know when I researched swaro their warranty page did say it is required. Now many have said they never had to provide so it may be a hit and miss thing. Just what I remember when considering buying used.

 

[ckleeves]

If you registered them you should be good for both pairs.

 

[LongRange]

You're the person I've talked to who's been asked for a receipt from Swaro CS.

 

[WRO]

Just call the office, I have never heard of them asking for a receipt, you must have somebody new.

 

[Buckman]

Update, I sent them the receipt, all is good. I did ask about my other EL's and the fact that I no longer have the receipt for them. They said no worry they are covered. Now just waiting for them to come back.