Ucsdryder
WKR
- Joined
- Jan 24, 2015
- Messages
- 6,653
I’m on my 4th pair of element 4d’s in the last 7 years. The good, half were warranty replacements, the bad, I’m tired of buying a new pair every 3rd time I need new boots.
The final straw was that my warranty replacement pair that I used for a season had a crack in the bottom of the sole. I sent them in for warranty and was told the warranty only applies to the first pair, not the warranty replacement.
On one hand I guess I should be happy that I got a pair of boots for free, but on the other hand, it annoys me that I got a year out of a pair of boots, then on top of that they’re not under warranty for a catastrophic failure.
I guess the warranty makes sense, if a boot fails every year they’d have to give a warranty pair of boots every single year.
Not sure where to go from here, probably crispi due to a couple of positive interactions I’ve had with them.
The final straw was that my warranty replacement pair that I used for a season had a crack in the bottom of the sole. I sent them in for warranty and was told the warranty only applies to the first pair, not the warranty replacement.
On one hand I guess I should be happy that I got a pair of boots for free, but on the other hand, it annoys me that I got a year out of a pair of boots, then on top of that they’re not under warranty for a catastrophic failure.
I guess the warranty makes sense, if a boot fails every year they’d have to give a warranty pair of boots every single year.
Not sure where to go from here, probably crispi due to a couple of positive interactions I’ve had with them.