Gore-Tex Boot Customer Service Issues

[BTShooter]

Hello All!

Has anyone had a good experience with Gore-Tex customer service in the last couple of years? I'm trying to go through a warranty claim with them for a pair of Zamberlan boots and it's anything but pleasant.

I've never had a pair of Gore-Tex boots maintain waterproofing beyond 2 years (most failed in 1 year or less), so I always relied on quality leather and proper care to keep my feet dry. But these boots have some synthetic areas and were on sale, so I gave them a shot. They leaked right out of the box when walking in wet grass.

Zamberlan promptly told me that Gore-Tex handles waterproofing claims. But Gore-Tex customer service is asking multiple questions 2 and 3 times over, even though all questions were appropriately answered the 1st time. It feels like the Gore-Tex customer service wants to wear me down so I give up on the claim.

 

[Desert_Muley]

WOW! This speaks volumes of Zamberlan. I would return them to Zamberlan and let them deal with their supplier, Gortex. I was actually considering some of their boots but not anymore. Keep us posted. I hope Zamberlan steps up and doe the right thing. Best of luck.

 

[dtrkyman]

Copy and paste your original email and send it to the same person everyday!

Then contact Zamberlan, they are passing the buck!

I agree, the leather goretex boots stay waterproof far more effectively!

 

[wapitibob]

Yep, been there, have the emails. In the end, when I finally had been thru the process over several weeks, I used my borescope to search for any odd markings on the interior of the liner. I found one spot in the toe box with a cpl threads that had been frayed, and decided to call it quits vs paying shipping and have what I figured would be a claim denial.

 

[BTShooter]

I'm working with Gore-Tex on sending the boots back, but if I have to pay shipping, it probably isn't going to be worth it. Gore-Tex is already pointing out multiple reasons for waterproofing failure that are unrelated to the membrane. This whole experience reflects very poorly on both companies.

 

[Zdub02]

I had a claim with goretex in 2019 or 2020 and they were prompt and more than helpful with fixing the issue. Sorry this is a bad ordeal for you. It does sound like a bad pair of boots as I've also never had a leather goretex boot leak straight out of the box.