FSUhunter1010
FNG
- Joined
- Feb 12, 2021
- Messages
- 78
I had a very disappointing experience with Golden Eagle Outfitters in Alaska. Communication was extremely poor from the start. Emails went unanswered for long stretches of time, and when responses did come, they were vague and unhelpful. It was very difficult to get clear information about our booking.
What was most frustrating was the handling of our money during the state closure. Despite the circumstances being outside of our control, they did not return our payment. We repeatedly tried to contact them to discuss options or request a refund, but our emails were ignored. There was no proactive communication, no updates, and no effort to work toward a fair resolution.
When you’re booking a trip that requires a significant financial commitment, you expect professionalism and responsiveness. Unfortunately, that was not our experience. I would strongly encourage others to think carefully before booking, as customer service and communication were severely lacking.
What was most frustrating was the handling of our money during the state closure. Despite the circumstances being outside of our control, they did not return our payment. We repeatedly tried to contact them to discuss options or request a refund, but our emails were ignored. There was no proactive communication, no updates, and no effort to work toward a fair resolution.
When you’re booking a trip that requires a significant financial commitment, you expect professionalism and responsiveness. Unfortunately, that was not our experience. I would strongly encourage others to think carefully before booking, as customer service and communication were severely lacking.
