- Banned
- #141
NUGGET
WKR
- Joined
- Oct 7, 2019
- Messages
- 328
Damn, that’s a real bummer. You should contact SG and see if they’ll take care of things for you. Been using SG packs exclusively, for all my hunts now, going on 6 years and zero issues. Give Kirt a call, I’m sure he’ll make things right.
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[/QUOTE]You're really missing out on the full value of buying a Stone Glacier in my opinion. The Customer Service is second to none. That frame would have been warrantied for sure. And that buckle, they have others available such as the auto lockers, that are a bit beefier as well. I know thats your own personal experience and regret with that piece of gear, but had to say something that might help you.
Yes I contacted them and they did say to send it in. The problem is the trust in the gear has been broken. The frame blew out the bottom at 30 lbs in it. I couldn’t imagine if that would of happened on a hunt. I would of been in serious trouble.
The pack is very expensive and to pay to ship it down just adds more costs to a piece of gear now I can never trust. And upgrading the buckles would just be more $$.
Everyone told me to get the pack fixed and then place it for sale on here. I can’t do that. I honestly don’t feel like anyone should have it. I’m going to fix the stitching myself and replace the buckle. It will make a nice pack for the wife on trips with the kids when not much needs to be hauled around.
I try not to buy into the hype on products. But it happens to us all eventually. I remember when the kifaru bikini frame came out and the desire to want one. Luckily I talked myself out of it. Two friends bought them and within two years neither had the frame anymore. Both frames fell apart on them.
So at the end of the day I’ve went back to the original pack I used before. It’s a few lbs heavier but it gets the job done. And Im not going to continually talk bad about SG. This is a one and done thread for me. Because it is my biggest regret to this day on any gear purchase I’ve done.
*edit*. I did want to mention that SG customer service is top notch and responded quickly to my questions etc.
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