Hey guys I'm new to the Forum world and have never posted on this site, I am the Sales Manager here at Fierce. I'm not posting this to stir the pot, in fact I want to try and make it better from our end and for everyone else. We are striving to make customer service better week by week. We are striving to please everyone, some are tougher than others but we will do our best!
I'm not sure why this resurfaced two years or so after it happened but David felt it appropriate to post this. I personally have not seen the gun to be able to look it over. I did see the pictures that he posted. I would like to see it in person and go over it. I have messaged David from my cell phone and left him a voicemail to contact me.
Back when this gun was built it was built up in Canada with John's then partner, now known as "Antler Arms". The guns were built up there and shipped down to us, we would then ship them out to the customer or dealer. The barrel is a barrel that we sourced from McGowen Barrels. McGowen builds a good barrel and we have had good success with their product.
John is no longer affiliated with his partner in Canada, and has bought him out. We are now building the guns down here in Utah. Made in the USA. We are also building our own carbon fiber stocks, carbon fiber barrels, and contouring the steel barrels here in the shop. We have renamed that Model to the Rage (Three lug type action), and changed up the stock configuration to make it a better gun, we feel.
David mentioned that he got a lawyer, and "It took 2 years but in the end I got roughly 10k". I don't ever recall hearing of a phone call or seeing a letter from David's lawyer. I'm not entirely sure what the monetary value is associated too that he mentioned. I did look and did not see any checks that were written to him. I do know that we did try to make things right with David, we did upgrade his Carbon Fury to a CT Edge (for a small fee) to make him happy with the weight discrepancy that he encountered. As well we did end up sending David three guns that he did not mention above either in trying to make things right with him. I feel like that is pretty fair on our end in trying to make something right, for his time and the process. Again I would love to see this gun in person to look at those rifling's. It just hard to think that it would go through McGowen, Fierce Canada( Now known as "Antler Arms"), and our shop like David had mentioned when it came back.
We are striving to be better and we strive for our customer service. We are not perfect but we are working that way week by week. Cody now in customer service is great and super thorough so please don't hesitate to call. We know stuff happens, but we want to make sure we get it taken care of. We feel that our guns are the best out there and we want to make sure that it continues. We also want to make sure that you guys/gals are taken care of if they feel something is wrong.
Again this is not to stir the pot, this is the first time that I have seen this post. It was brought to my attention by a good customer, and I didn't want people to think that we don't care.
Happy Hunting this Fall