Billy Goat
WKR
Pride, and well screened management. If management takes pride in a great work environment then employees will also. Chick-fil-A is very consistent in their approach.
with that said Buccee’s is becoming similar from an employee standpoint but they pay very well.
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I have seen that a lot with businesses. Attitude starts at the top, and it comes down. Both good and bad.
The problem is I'm pretty certain there's a lack of good managers in the food industry, at least for the amount required. I don't know what management pay is for a franchise location, it must be pretty good. Chicken is also a product that's pretty cheap all in all from a restaurant standpoint, so they have pretty good margins compared to other places. Probably spend more on salt than chicken.