I don't need to call them, all the relevant information is posted on their website. Statewide stats mean exactly jack, who hunts statewide? Governors tag? We get a tag to hunt one unit or zone and anyone who hunts an area with 5% success gets exactly what they asked for.
Obviously there's draw tags for better quality and/or success and most of us also apply for those, but if you want to hunt every year you better learn to hunt pressured elk or be ready to fork over significant money that not everyone has. We don't have a lot of money so we hunt OTC pressured elk every year and our success rates are well in excess of 50%. Of the dozen or so elk tags that we've drawn our success rate is 100%. The draw tag DIY kills wouldn't have been 100% without the knowledge gained hunting OTC for decades considering the fact that an outfitter is not in the budget.