mporter012
Lil-Rokslider
- Joined
- Oct 30, 2019
- Messages
- 252
Looking to pick up a couple pairs of durable hunting pants. I had a pair of obsidian merino pants from firstlite and i liked them, but they didn't hold up at all. Had holes in them within a few month, and then the crotched ripped out about year 1. That was the 4th pair of firstlite items i had that ripped and tore, so I'm pretty much done with merino wool. I bought a sitka shirt last year, and it's holding up perfectly fine compared to the same thing in merino. It sucks because the merino stuff is great out of the box, but it just does not hold up in my experience.
(Side note, I just got off the phone with Firstlite and man do they have mediocre customer service. And this is not the first time i've dealt with them. Coming from a guy that runs a carpentry business, rule #1 of satisfied customers is kind, thorough communication with the customer. If the customer thinks you'd rather be dead than talk to them, or if you treat their questions with smugness and low energy , they are gonna just go to your competitor. If anyone from firstlite reads this, tell the guys that answer the phone to show some damn interest in the customer. God is that bad living in paradise working for an outdoor brand?)
Sorry for the side rant, let me know your thoughts.
Mark
(Side note, I just got off the phone with Firstlite and man do they have mediocre customer service. And this is not the first time i've dealt with them. Coming from a guy that runs a carpentry business, rule #1 of satisfied customers is kind, thorough communication with the customer. If the customer thinks you'd rather be dead than talk to them, or if you treat their questions with smugness and low energy , they are gonna just go to your competitor. If anyone from firstlite reads this, tell the guys that answer the phone to show some damn interest in the customer. God is that bad living in paradise working for an outdoor brand?)
Sorry for the side rant, let me know your thoughts.
Mark