BURRIS customer services

[bowfishn]

My replacement Veracity PH is doing great. My original was deemed non-repairable, so they sent me a new one. I’m very pleased.

View attachment 861984

Nice, glad to hear you got it taken care of. What cal. is the Tikka?

 

[bowfishn]

I finally got my replacement a couple days ago. They upgraded my scope but not what I wanted. I sent in a 3x9x40 predator quest and they sent me back a fullfield 4x16x50 illuminated and parallax adj. Yes, I know that is an upgrade, but its heavy and I wanted light weight plus I have zero need for a 16 power scope.
Im not complaining, I will figure out something with it and happy this is finally done. It just took 4 months.

I should say, I wasnt upset it took so long. What upset me was they told me my scope was defective and they were gonna send me a new one in 3 weeks. After a couple months I had heard nothing from them and I emailed, sent comments to the repair spot, etc and only got canned messages with no info back or zero response. I dont do well with getting ignored, ever.

Sorry you had to wait so long to get a replacement, to bad it wasn't closer to what you wanted.
I assume you will sell the replacement and get one closer to what you want.

 

[Sun_and_Steel_77]

I received a brand new Veracity PH today via UPS. My original had to go back 2x and the second time, they replaced it with a new one.

I’m very happy with their warranty and service.

What were the issues/issue with your original scope?

 

[bnsafe]

not sure yet. It may go on a 22 or something. Or it might be a gift. Its a nice enuf scope, just not what I want.
Im not complaining about what they sent me other than I wish they would have sent something closer to what I sent in. I am complaining about not getting an update or answer to my questions.

 

[BigDuckHunter]

It’s been 4-5 years now but I had a similarly poor experience with their customer service. I had a new scope that the erector tube came loose on. It hadn’t been dropped and I only shot the gun (223) enough to sight it in. I called them and they told me to send it in and they’d have another one to me before the season started (a month). After 6 months and a couple ignored emails I called in again. “What scope?” It took me a couple more months, lots of phone calls, and a pile of emails to finally get one back from them. It went down the road before I opened the box because I certainly wasn’t dealing with that again.

 

[General RE LEE]

Nice, glad to hear you got it taken care of. What cal. is the Tikka?

6.5 PRC

 

[General RE LEE]

What were the issues/issue with your original scope?

Over time the zero stop stopped working. I sent it back and they fixed it only for it to happen again a few months later. This time they replaced it.

Either the zero stop screw would wear down or the housing that holds the screw would warp over time and allow the screw to flex and slip over the zero stop peg. Never could figure out what caused it but over time, the zero stop would stop below “0” and eventually wouldn’t stop at all.

 

[Sun_and_Steel_77]

Over time the zero stop stopped working. I sent it back and they fixed it only for it to happen again a few months later. This time they replaced it.

Either the zero stop screw would wear down or the housing that holds the screw would warp over time and allow the screw to flex and slip over the zero stop peg. Never could figure out what caused it but over time, the zero stop would stop below “0” and eventually wouldn’t stop at all.

Thanks for the info General, I recently bought the same scope so I will watch for this.

 

[missjordan]

I’ve send quite a few things back to Burris and had no issues or run arounds. Been quite pleased with them actually.


Sent from my iPhone using Tapatalk

 

[bowfishn]

I just heard back from Burris today and they are sending me a replacement for the 2-7x32 Handgun scope that I bent where the eye piece joins on.

I just sent in a 10 year old Burris 2-7x 32 Ballistic Plex Posi-Lock handgun scope that has seen a lot of rounds on my SRH and have had it on a CVA Scout Pistol for the last couple weeks until it few off a table and landed on the floor knocking the eyepiece at quite an angle.
I looked over my old papers on the Forever Warranty and it states both damage and defects. It says it will not cover intentional damage.
I contacted them with the problem and they sent a return label. So I will see if it is covered under Damage.
If not, I guess it was my own fault.View attachment 861934

I just heard back from Burris today and they are sending me a replacement for the 2-7x32 Handgun scope that I bent where the eye piece joins on. When it ships they will provide a Tracking Number
Very happy that they are covering accidental damage as the old warranty card said,