After seeing the many suggestions for Buffalo Bore Ammo for bear defense, I placed an order on July 6, 2022 for two boxes of .40cal + p ammo. Tracking said order was out for delivery by UPS on 7/13/2022 to my office. I sit in the front and can see out the front door while im working. At 3:15pm I get a tracking text from UPS saying my shipment was delivered at 2:51pm. It was pouring rain like a monsoon at the time. UPS did not stop at my office nor leave a message. I sent an email to Buffalo Bore stating what happened, and that i would email the next day if no delivery. No delivery of the ammo on 7/14 either. I sent the info to BB. On 7/15/2022 I went by the local UPS shipping dock location, provided the tracking number and told them I did not receive package. They told me the shipper would have to initiate a lost parcel claim. I called and left a message for Karen at Buffalo Bore. Message said she is the office manager and would return calls promptly, and to please send email. Emailed again with info from UPS about claim. On 7/14 I received an email from a Wayne Brown regarding the issue. He stated Karen would check on this and get back to me about it. I thanked him for the reply. I had still not had a return call from Karen by the end of day on 7/18/2022. Emailed to check on update. Wayne replied nothing yet. I decided to go ahead and place an order with Underwood Ammo for a replacement on 7/18 as well. I needed it to start doing some shooting with my new chest rig. Elk hunt is early september in Grizzly country. Received the order from Underwood on 7/22/2022. Sent an email for Buffalo Bore on 7/21/2022 to request a refund once the issue was resolved. Wayne replied again that nothing would be done until they hear back from UPS on the shipment. I did not reply. Yesterday, 7/27/2022, I still had not heard back from Karen or Wayne with any updates regarding the order. No call back at all from Karen , the office manager. So i emailed again stating I wanted a refund right away. Wayne got really sarcastic in the email back to me. He stated he had no authority and I would have to continue waiting on Karen to reply about the order and it was not Buffalo Bores fault UPS did not deliver my order. He also said he could tell my "attitude was deteriorating and if it continued that he would start to care less" about resolving my order. As you can imagine, that response immediately pissed me off about the whole thing.
Now that i have told the story. What is yalls opinion? Should Buffalo Bore 1. Send me another shipment of ammo and wait for UPS to pay them back for not deliverying?
2. Give me a refund and settle with UPS
3. Continue to tell me its not Buffalo Bores fault , and i should just do without my $105.60 and no ammo as well.
Not had an issue like this before. I realize UPS didnt do what they said they did, but I paid Buffalo Bore for an Item. I didnt receive the item through no fault of my own.
Now that i have told the story. What is yalls opinion? Should Buffalo Bore 1. Send me another shipment of ammo and wait for UPS to pay them back for not deliverying?
2. Give me a refund and settle with UPS
3. Continue to tell me its not Buffalo Bores fault , and i should just do without my $105.60 and no ammo as well.
Not had an issue like this before. I realize UPS didnt do what they said they did, but I paid Buffalo Bore for an Item. I didnt receive the item through no fault of my own.
