gelton
WKR
As if they don't get enough love on here, I just wanted to remind everyone what a stellar class act Kifaru is and especially Aron Snyder.
For those of you that are newer to the forum and Kifaru packs you might not know that Aron used to be very active here (part owner) and would pass around his phone # like candy. He helped me setup my original DT1 over the phone and while I have had his phone # since then I never called or texted him because I know he is as busy as a long tailed cat in a room full of rocking chairs.
Well recently I ordered a duplex lite + muskeg bag with a marge belt (medium/large). Long story short, I was sent a medium belt instead. Thinking it was a marge I put in an RMA for a large. The large is bottoming out and after some investigation we found out that I was originally shipped a medium not a marge.
I emailed Aron today to let him know and within 5 minutes get a text from him telling me that a Marge would be sent out tomorrow at no cost.
That, my friends is what you call top notch customer service...and to top it off he is doing this while on an Antelope hunt.
Kifaru has a customer for life. Which most who choose Kifaru probably will be either way.
If any of you are on the fence about a pack purchase - choose Kifaru. Over the years there have been some added competition which is always good. Kifaru has always been at the pinnacle, but IME its their customer service that pushes them over the edge.
okay now on to my initial review of the new duplex lite + Muskeg.
For those of you that are newer to the forum and Kifaru packs you might not know that Aron used to be very active here (part owner) and would pass around his phone # like candy. He helped me setup my original DT1 over the phone and while I have had his phone # since then I never called or texted him because I know he is as busy as a long tailed cat in a room full of rocking chairs.
Well recently I ordered a duplex lite + muskeg bag with a marge belt (medium/large). Long story short, I was sent a medium belt instead. Thinking it was a marge I put in an RMA for a large. The large is bottoming out and after some investigation we found out that I was originally shipped a medium not a marge.
I emailed Aron today to let him know and within 5 minutes get a text from him telling me that a Marge would be sent out tomorrow at no cost.
That, my friends is what you call top notch customer service...and to top it off he is doing this while on an Antelope hunt.
Kifaru has a customer for life. Which most who choose Kifaru probably will be either way.
If any of you are on the fence about a pack purchase - choose Kifaru. Over the years there have been some added competition which is always good. Kifaru has always been at the pinnacle, but IME its their customer service that pushes them over the edge.
okay now on to my initial review of the new duplex lite + Muskeg.