I haven’t bought much from basspro, but just took a chance on them as they had a St. Croix Rod I wanted. It was also the best price I could find.
First they sent me a garbage 35 dollar rod instead of the croix. I was pissed knowing that some employee literally had to take it off the shelf and somehow confused a crap bass pro rod with a st croix (on top of that it was the wrong length, and power). They did ship the right rod out as soon as I notified them of their mistake, but wanted me to return the other rod. At cost that rod is probably worth 10 bucks to them. They gave me a 20 gift card and footed the bill for fedex return shipping, hardly seemed worth it to me. They should have just let me keep the rod, but hey they gave me 20 bucks to spend on tackle instead of having a junk rod. Also not the end of the world, but it can be a hassle for me to get to a FedEx and my printer doesn’t work, so there was that minor annoyance with the return.
so I received the st croix they sent to fix their mistake. Guess what, the tip is busted off because they packaged it like jack asses. The damage during shipping is totally on them not the carrier. Got a full refund, and it just reaffirmed why I am usually a Scheels customer.
not looking for sympathy or lectures. I am just pissed and unimpressed. Vent vent vent.