Basemap Issues?

[-bowfreak-]

Is anyone else having issues with BaseMap? Half or more of my stands or markers will not show up on the mobile app. I can create a marker right now and nothing shows on the map. It seems that nearly every marker I have created in the last year or so won’t show on my phone. I have emailed BaseMap support and all they can tell me is to delete and reinstall. I’ve done it 3 times and it makes no difference. It is almost like all my markers and stands are defaulting to “hide on the map”. I can go into my saved items and all of these items are set to show on the map yet they don’t. I can see all my markers and stands on the desktop platform.

I liked the app and had been happy with it but I am unfortunately at the point now to going to another platform.

 

[PNWGATOR]

@mhabiger might be able to help

 

[mhabiger]

Is anyone else having issues with BaseMap? Half or more of my stands or markers will not show up on the mobile app. I can create a marker right now and nothing shows on the map. It seems that nearly every marker I have created in the last year or so won’t show on my phone. I have emailed BaseMap support and all they can tell me is to delete and reinstall. I’ve done it 3 times and it makes no difference. It is almost like all my markers and stands are defaulting to “hide on the map”. I can go into my saved items and all of these items are set to show on the map yet they don’t. I can see all my markers and stands on the desktop platform.

I liked the app and had been happy with it but I am unfortunately at the point now to going to another platform.

I will send you a PM and see if we can figure out an alternative if the uninstall/reinstall isn't working. Unfortunately this "disappearing" marker issue has been a tricky one to figure out for users experiencing it because we haven't been able to replicate the issue.

 

[-bowfreak-]

I will send you a PM and see if we can figure out an alternative if the uninstall/reinstall isn't working. Unfortunately this "disappearing" marker issue has been a tricky one to figure out for users experiencing it because we haven't been able to replicate the issue.

I appreciate it. I really like BaseMap for whitetails and would prefer to keep it.

 

[mhabiger]

I appreciate it. I really like BaseMap for whitetails and would prefer to keep it.

Good to hear! We would like to keep you as a customer so lets see if we can get it fixed!