merrillmtn
FNG
- Joined
- Mar 4, 2020
- Messages
- 22
Hello,Yup they are sending a new one. The parts guy said they’d have it here in 2 weeks, this week will be the two weeks so hopefully it shows up. Not really holding me breath as the first one took just over 12 weeks to receive, with their 6-7 week quote.
This is Matt from AG. I'm sorry to hear the stock you received was wrong. We definitely want to make sure we fix that. I'm assuming you ordered the stock through a dealer as it appears you are in Canada. In your post you said the "parts guy" said we would have it there in two weeks. With international customers we direct them to our distributors to place orders so is the parts guy you referring from our office or the distributor's office? Also, curious to know who said 6 to 7 weeks on leads times? If it is one of our guys we will correct that. We have been on 10 to 12 week lead times for over a year now. International orders can take longer depending on exportation. Anyway, just wanting to understand the situation a little better so we can learn and improve on our end and we can make sure we and our distributors are communicating correctly with everyone. Thanks!