Aero Precision Customer Support

[Paulyester]

Has anyone else had an absolute nightmare trying to get ANY semblance of customer service, warranty help from Aero Precision? I have literally been trying for almost a month now just to get in touch with anyone regarding a broken Solus bolt. I've submitted 4 warranty requests, spent hours and hours on their chat, the phone number is a joke, just says no one is available to help you with no options. I'm at my wits end.

I absolutely love my Solus rifle, but at this point there is no way I would recommend Aero to anyone

 

[Trout&Buck]

I have been waiting for a few weeks to get a response to a question I asked over email. I haven't been putting in near the effort that it sounds like you have though. I thought that I saw a similar thread a few days ago.

 

[FOS373]

there's a long thread on Aero's lack of customer service on snipershide. pretty abysmal

 

[Hackleback]

Maybe contest through your credit card company?

 

[MThuntr]

I'm 50 days into an order for a Solus action. They sent everything else so far. Got a generated response last week about overwhelming order. I never did get through their chat or phone line.

 

[Huckelfin]

Just to mirror other comments, I see nothing but HORRID reviews about Aero nowadays. Kind of a shame, just to be a go to for cheap but relatively good quality AR parts.

 

[Hackleback]

I did a couple ultra-ultra light builds last year; as a whole these AR centric companies have the slowest shipping and poorest customer service. I had several instances where I would make contact and they would be like Oh, we have been kind of busy/short handed, then ship weeks later. That's fine - stuff happens- just let the customer know upfront.

 

[spur60]

Aero QC and CS really dropped off during the pandemic and has not recovered. Used to be a great mid-tier option for AR parts. Other than their barrels I won't use their stuff anymore though.