Zen ray Optics Warranty

[Bownut400]

Hi guys I normally would just talk to the factory but it's Sunday.
My 15x45 spotting scope broke something in the eye piece. If you rattle it around you can kind of see stuff. It not acceptable, my daughters boyfriend has a unit 45 archery buck tag and we really need a spotter
If you have had dealings with zen ray it might put my mind at ease.
Thanks


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[brandon.andersen]

They're warranty department is atrocious. Good luck getting them to answer a phone call or email. Once you do finally get authorization to send it in, it takes a couple of weeks and sometimes a phone call before you get your item back. I've sent my bino in twice for alignment. Not impressed.

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[Bownut400]

Thanks Brandon.
I'm going to get another spotter in the mean time to get us by.


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[Grady.J]

They were quick to respond to an email for me, but I didn't end up needing to send my binos in, so can't speak to anything more than that.

 

[Moose2367]

Send an e-mail to [email protected] He was helpful to me when i had an issue. I got no response from about 3 emails through the website.

 

[Bownut400]

Thanks Moose


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[Titan]

I think Charles is the only employee at Zen-Ray. Communication is extremely spotty. As in multiple responses in a day and then nothing for weeks/months. I had some issues and literally called his phone over and over for about 10 minutes before I finally got a call back.

It's really unfortunate, as the glass is as good as it gets for the money.

 

[Bownut400]

I have checked back at ZenRay website. They have removed any phone numbers and no way to contact them. I'm pretty sure I am screwed from any warranty.


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[Titan]

(503) 360-5352

That should be Charles' phone number. Unless it doesn't work anymore.

 

[Bownut400]

Thanks


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[ACC]

I have some ED3 bino's that need to be returned for warranty. One email sent to ZenRay a couple weeks ago remains unanswered, I guess I need to get back at it and spam them once a day.

 

[Bownut400]

That's my
Plan. Lol. Together maybe we can get some answers.


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[Titan]

Let us know how it goes. On some other forums, it looks like the customer service has gone further downhill. One person said he finally got a warranty unit sent back and it was padded with an old t shirt.

Hopefully my set of binos never have an issue.

 

[Bownut400]

I made my daily call and left message today, this will make the 4th attempt at contacting.

 

[ridge]

Should have just called me I would have sent you mine to use. Post pics of Steve's bull.

 

[Bownut400]

Didn't need a spotter at 40 yds.


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[ridge]

Nice. How is the string jig business?

 

[Bownut400]

Nice. How is the string jig business?

Way busy, Australia likes me this month.

 

[2ski]

I bought my Prime binoculars a couple years ago when they were available for pre-order because of the warranty and it sounded like they would be some good glass. But if something happens and that's no longer available there's no reason to use Zen ray Glass anymore. I guess that's what you get with a small company. They may or may not make it.

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[choovhntr]

All I can say is keep after them. Took me several attempts to finally get anything done. When I got them back the only performed the bare minimum of work. While they covered what they needed too, I was pretty unimpressed. I have since moved on and they are now my truck binoculars. Good luck