what the heck is going on with Kifaru?

[gobbler1662]

I think I have a Kifaru hat that I won somewhere but will still roast the dude for making one phone call, sending an email and bitching they havent responded in less than 2.5 hours. Regardless of being a "fanboy" or not, that is just ridiculous.

okay its now been 5 phone calls and one email and counting

 

[Beendare]

My only comment is that if you indeed feel you were initially a liitle too harsh in the title of this thread you can go back and edit by clicking on the 3 dots to the right of the title and change the wording slightly.

 

[CorbLand]

okay its now been 5 phone calls and one email and counting

What number are you calling?

1-800-222-6139

 

[gobbler1662]

yep thats the one

also 1-303-278-9155

 

[HUNT.HARD.82]

As soon as I saw this thread I knew it would get interesting, I'm not disappointed.

 

[Drenalin]

My only comment is that if you indeed feel you were initially a liitle too harsh in the title of this thread you can go back and edit by clicking on the 3 dots to the right of the title and change the wording slightly.

I've wanted to know how to do that for a while now - thank you!

 

[-bowfreak-]

First world problems....

 

[HUNT.HARD.82]

303-278-9155 just called. they answered on the second ring the guys name was Alex told him I had the wrong number. lowest point of my day.

 

[CorbLand]

303-278-9155 just called. they answered on the second ring the guys name was Alex told him I had the wrong number. lowest point of my day.

I called the other one earlier this morning and did the same thing. Guys name was Joe or Joey.

 

[Btaylor]

303-278-9155 just called. they answered on the second ring the guys name was Alex told him I had the wrong number. lowest point of my day.

Dude, seriously? Why did you not tell them Gobbler1662 was trying to get in touch with them with an urgent matter?

 

[browning2480]

OP is getting ghosted by Kifaru LOL

 

[fatlander]

Send Aron a message on Instagram. I’d be floored if you don’t get a response within 48 hours.


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[HUNT.HARD.82]

Dude, seriously? Why did you not tell them Gobbler1662 was trying to get in touch with them with an urgent matter?

I was going to leave the number for Jansport !!

 

[UWneptune308]

Customer service doesn't mean cater to your every need and whim...

“Customer Service” is actually just that. Lol


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[wytx]

Badlands would be happy to have a new customer that has to replace there pack every year when it gets destroyed on one day hunt…

Really tho, I would expect people to be more tolerant, considering Kifaru does a BUNCH of public outreach, events, sponsorships etc. some days they are probably just busy. And really, how many customer service reps do you think they have? What if one is sick, on maternity/paternity leave, family emergency, maybe another is at an event they are doing? Then you forward everything to an automated system.

Kifaru has always had great customer service, and they will continue to do so. That won’t change over the course of a single day.

Funny, my Badlands packs have lasted for years. Had one with a bad zipper, sent it in and had it back in 5 days for an upcoming hunt. Still using it today.

 

[Team4LongGun]

I can’t imagine how some make it through life.

 

[Decker9]

I think I have a Kifaru hat that I won somewhere but will still roast the dude for making one phone call, sending an email and bitching they havent responded in less than 2.5 hours. Regardless of being a "fanboy" or not, that is just ridiculous.

Speaking of Kifaru hats, mine cost me $280 Canadian and a letter from collections. There’s other reasons folks won’t shop Kifaru direct anymore. I wouldn’t make a post about it, but he is not alone.

 

[ryjack70ss]

I can’t imagine how some make it through life.

Amazon prime and social media.


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[Stubborn_bowhunter]

Funny, my Badlands packs have lasted for years. Had one with a bad zipper, sent it in and had it back in 5 days for an upcoming hunt. Still using it today.

They'll also send you any replacement zipper pull, or snap free of charge. Not bad stuff, but I sold mine to put towards a Kifaru after I replaced all the broken snaps and zippers with free ones they sent me. (Which is pretty rad.)

 

[Deadspace]

I can’t imagine how some make it through life.

Warning labels help