Huge bummer to hear that this happened. Should go without saying, but that is an extremely out-of-the-norm occurrence and absolutely something we would never expect to see nor want to see whether the product was brand new or put through years of hard use and abuse. Fact is - things happen, but when you only have a sample size of one and something goes mega wrong like it did for you, it's easy to feel as though the product overall is just a dud. We're dead set on proving that's not the case.
It sounds like you're a bit concerned about timeliness on our part to get things taken care of. We're checking with our customer care team right now to see who fielded your contact. Our team down there is quick and we put a bug in their ear to make this one happen extra quickly. If we get moving, we can get the necessary documents to you to get it back to us today, and could have a perfect pair of binoculars to you by the beginning part of next week. That's even a safe estimate on our end.
Please let me know if you have any other questions at all. Looking forward to making this right. - Jimmy H [email protected]
Edit - sounds like you chatted with Larry on Tuesday (Sorry it took us so long to get to on here) and again on the phone today but have a hunt tomorrow - just getting caught up on this. The offer still stands for the next 3 hours or so to priority overnight a new perfect set of binos to you for your hunt tomorrow. Otherwise if you wish to go the Cabela's return route, then that works too and we'll just take this as an opportunity to continue to strive for as close to a 0% problem standard as humanly possible.
It sounds like you're a bit concerned about timeliness on our part to get things taken care of. We're checking with our customer care team right now to see who fielded your contact. Our team down there is quick and we put a bug in their ear to make this one happen extra quickly. If we get moving, we can get the necessary documents to you to get it back to us today, and could have a perfect pair of binoculars to you by the beginning part of next week. That's even a safe estimate on our end.
Please let me know if you have any other questions at all. Looking forward to making this right. - Jimmy H [email protected]
Edit - sounds like you chatted with Larry on Tuesday (Sorry it took us so long to get to on here) and again on the phone today but have a hunt tomorrow - just getting caught up on this. The offer still stands for the next 3 hours or so to priority overnight a new perfect set of binos to you for your hunt tomorrow. Otherwise if you wish to go the Cabela's return route, then that works too and we'll just take this as an opportunity to continue to strive for as close to a 0% problem standard as humanly possible.
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